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The Top 5 Expert Ways to Deal With Difficult People

When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even - your boss! I'm sure that you always want to provide exceptional service to both your internal and…
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4 Things You Should Do To Empower Employees

Hiring an employee can be a big step for many small business owners. It means the end of doing EVERYTHING yourself and passing off some of the work! In order to make the experience rewarding for both you and your employees there are a few things that every boss and leader should do… Reward people…
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The Top 4 Tips On How To Handle Customer Complaints Effectively

If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer's expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company. If…
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The Top 3 Ways To Ensure Customer Safety at Your Business

Customer security is one of the prime considerations of any retail outlet today. Whilst implementing key marketing strategies in order to promote products and increase sales, retail managers also need to be thinking about how safe their customers feel in-store and ways they can improve the attractiveness of their space for shoppers. Lighting Good lighting…
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