by admin | Jun 2, 2020 | Business, Change, Communication, Growth, Personal Growth, Professional Development
In my book, Results Driven Organizations: The 4 Keys to High-Performance Workplace I discuss the elements of going beyond providing customer service and providing an experience; A customer experience. Even during times of crisis, customers expect an experience. How...
by admin | Jun 2, 2020 | Business, Change, Communication, Growth, Leadership, Managing, Personal Growth, Professional Development
When you enter into a negotiation of any kind, one major ally will be keeping your emotions in check. It’s the one time when it makes a big difference. If your counterparty sees any signs of emotion, he or she will be sure to capitalize on it by using it against...
by admin | Apr 20, 2020 | Business, Change, Communication, Growth, Leadership, Professional Development
Let’s have some fun talking about customer service. I prefer the term, customer experience because we are beyond service. Service is basic. Our clients and customers are looking for experience. Indulge me in this visioning exercise; I want you to close your eyes and...
by admin | Mar 23, 2020 | Business, Change, Growth, Leadership, Personal Growth, Professional Development
We don’t like to hear when people have bad things to say about our work or even ourselves. It triggers something within that raises our defense barriers. We make excuses for why we did what we did. But, when used correctly, criticism can be a great tool to help you...
by admin | Mar 16, 2020 | Business, Change, Communication, Growth, Leadership, Personal Growth, Professional Development
People often ask me about my speaking ability. I tell them I’ve been speaking since I was 5 years old. I spoke at church, at school, in community programs, family events. I’d become quite the orator at a young age. My mother was an educator so speaking at a very young...
by admin | Mar 9, 2020 | Business, Communication, Growth, Leadership, Managing, Personal Growth, Professional Development
Generating ideas is a scene in meeting rooms around the world every day. A problem has beenidentified and a group has gathered to solve the problem. When ideas are needed, the groupdecides to brainstorm. And all too often this exercise leads to a shortlist of...
